IntenseSupport Key Features
These are several key features about what our IntenseSupport team do:
Proactive uptime monitoring by BoxIntense Satellite
Real-time end-user and application monitoring powered by New Relic
Implements both pre-optimization and post-optimization based on IntenseGuard
Perform custom optimization and hardening technique upon request
Network Management with 100% uptime SLA
Security Audit, Software Patching and Kernel updates
Seamless migration assistance
Best-Effort Third Party Software Installations and Support
Fix any server-related issues
Every technical support ticket is backed with 1 hour response time and 24 hours resolution time guarantee
IntenseGuard is a Server Optimization and Hardening Suite exclusively installed on every cPanel based server purchased only from BoxIntense. IntenseGuard offers superb advantages for our customer by giving them enterprise level server optimization and hardening service without any additional fees. The purpose behind IntenseGuard is to provide the best possible experience for BoxIntense valuable customers, and let them entrust their server with us with peace of mind. Several of our IntenseGuard key features are explained below:
CSF is installed, configured to accept only generally-used ports and optimized for the highest level of firewall protection.
CPHulk are configured to detect and prevent Brute Force attacks to your cPanel.
Spam Prevention and Anti-Virus Protection
SpamAssassin is configured to use header and text analysis, Bayesian filtering, DNS blocklists, and collaborative filtering databases to filters spam before it reaches your inbox.
ChkRootkit and Rootkit Hunter is installed and configured to perform nightly audits to prevent any rootkit and/or any backdoor programs from infecting your server.
MailServer is configured and hardened as the last layer of spam protection.
Upon request, BoxIntense will install Malware Detect (a.k.a maldet) and/or ClamAV to perform daily virus scan. Maldet and ClamAV signature database will be updated daily. ClamAV and maldet are not installed by default because of their high resources requirements.
BoxIntense will optimize SSH Daemon, change default SSH port, set complex root passwords, harden sysctl.conf to avoid network flooding, SYN flood attack and optimizing TCP/IP stack, configure host.conf to check for possible IP spoofing and DNS poisoning, harden PHP, /tmp and /var/tmp directory. Mod_security is installed and configured with both security and user experience in mind. Monthly audit for re-hardening is advised and available upon request.
BoxIntense will optimize Apache HTTPD, PHP, MySQL, installs APC as your server's default opcode caching module, and disable any unused or unneeded services from bloating your server. Latest stable PHP will be compiled with FastCGI handler. Client-side browser cache will be leveraged to gain maximum performance. Monthly audit for re-optimization is advised and available upon request.
Additional Services & Add-ons
Softaculous and Attracta are by default installed on your server as additional tools to improve overall service usability and user experience. CloudFlare's cPanel plugin is installed (but NOT activated to any domain by default). FFMPEG, Mencoder, flvtool2, SphinxSearch and others commonly-used softwares are available upon request.
Distributed Denial of Service protection is available upon request, additional fees may apply according to the size and type of the attack. Please contact our Sales Department for further details.
Reverse Proxy and HTTP Accelerator
Upon request, BoxIntense will install NginX (Engine X) HTTP server or Varnish cache HTTP Accelerator and configure it as reverse proxy in front of your Apache server. Both NginX and Varnish cache configuration will be pre-optimized in order to gain maximum performance from your server.