1. 100% Network Uptime

    BoxIntense guarantees network availability for our public Internet network to be 100%. In the event that our network operates below 100% uptime in a given month, BoxIntense will refund 5% of the customer's monthly service fees for those servers affected, for each 30 minutes of network downtime experienced up to 100% of the monthly service fees for those servers affected.


  2. Service's ETA

    BoxIntense guarantees product/service's arrival under 48 business hours after order's confirmation/invoice's completion. In the event that the products not being delivered on time, BoxIntense will refund 100% of the customer's payment and cancel the service accordingly.


  3. Terms

    All SLA claims must be filed by opening a helpdesk ticket to Sales Department through our client portal within 7 days of the incident. The helpdesk ticket must include all relevant information including server name, IP address, full description of the incident and any logs (if applicable). All SLA credits will be issued as service credits against future invoices.